General Shipping Information
We treat every order with the utmost care and make sure to process as quickly as possible.
We ship throughout the Auckland area on all products and countrywide for most products depending on size. If a shipping option does not appear at the checkout, please contact us on 09 869 3133 to see if we can make it work.
Standard Orders (excluding BBQs)
Processing/Shipping: Orders will ship within 1-2 business days from the time your order is received. Large items cannot be shipped to PO Boxes.
BBQ Delivery or Delivery and Assembly
Some barbeques such as the specialist models of Q, Genesis, Smokefire and Summit ranges are unable to be sold online. If you wish to order these online, please contact the store on 09 869 3133 to arrange purchase to pickup, deliver or delivery and assembly.
Any other products such as accessories, BBQ rubs/sauces and Yeti Products will all be added to the same order.
Delivery Information and Pricing
Auckland Area:
Shipping cost in checkout will increase depending on the size and quantity of items in the order. Maximum of $49 shipping cost in the Auckland Area via “Weber Store Direct Delivery” (excluding BBQs).
- Delivery of Portable Charcoal BBQs (Go Anywhere, Smokey Joe, Jumbo Joe) – $20
- Delivery and Assembly of Portable Charcoal BBQs – $50
- Delivery of Small BBQs (Q, Kettle, Weber Smokey Mountain, Traveler, Pulse Ranges) – $60
- Delivery and Assembly of Small BBQs – $100
- Delivery of Large BBQs (Spirit, Genesis, Summit Charcoal) – $60
- Delivery and Assembly of Large BBQs – $200
- Delivery and Assembly of Summit Gas BBQs and Ranch Kettles are included in price.
Rest of NZ:
Shipping cost in checkout will increase depending on the size and quantity of items in the order.
Please contact us on 09 869 3133 for BBQ or large item deliveries.
NOTE:
The total amount of time for order processing, shipping and delivery is dependent upon the following:
- The availability of the product(s) you are ordering
- The day and time your order was received
- A successful payment authorization
- The distance between the delivery address from the warehouse closest to your area
- The carrier(s) delivering the order(s)
Order Tracking
Any orders shipped via standard delivery can be given a tracking number upon request once the package has been shipped.
Cancellation of an order
You can cancel an order for a full refund any time before your product has been shipped. If you wish to cancel an order, you can contact us by phone 09 869 3133 or via email sales@bbqcentral.co.nz
Once the order has been confirmed as not shipped a refund will be issued via Stripe Payment into your account.
If an order has already been shipped from the store, please refer to our Returns Policy for more information on change of mind returns.
Return Policy
Items purchased online or instore that are unused and in their original packaging may be returned within 14 days of purchase if the product is not suitable for use unless noted in our return policy exceptions.
Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws.
Refunds will be issued in the same way they were originally paid and can take up to 5 working days to process.
Gift Card Returns
Orders paid via Gift Card, will be re-issued with a new Gift Card for the purchase price of the item(s). Shipping charges for delivery and returns are not refundable.
PayPal Returns
If you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account and refunded to you as per their terms and conditions.
Return Policy Exceptions
Damaged, Defective or Missing Items
Incorrect Order upon Arrival
If your order is incomplete or incorrect, please contact us on 09 869 3133 or email us on sales@bbqcentral.co.nz