General Shipping Information

We treat every order with the utmost care and make sure to process as quickly as possible.

We ship throughout the Auckland area on all products and countrywide for most products depending on size. If a shipping option does not appear at the checkout, please contact us on 09 869 3133 to see if we can make it work.

Standard Orders (excluding BBQs)

Processing/Shipping: Orders will ship within 1-2 business days from the time your order is received. Large items cannot be shipped to PO Boxes.

BBQ Delivery or Delivery and Assembly

Some barbeques such as the specialist models of Q, Genesis, Smokefire and Summit ranges are unable to be sold online. If you wish to order these online, please contact the store on 09 869 3133 to arrange purchase to pickup, deliver or delivery and assembly.

Any other products such as accessories, BBQ rubs/sauces and Yeti Products will all be added to the same order.

Delivery Information and Pricing

Auckland Area:

Shipping cost in checkout will increase depending on the size and quantity of items in the order. Maximum of $49 shipping cost in the Auckland Area via “Weber Store Direct Delivery” (excluding BBQs).

Rest of NZ:

Shipping cost in checkout will increase depending on the size and quantity of items in the order.

Please contact us on 09 869 3133 for BBQ or large item deliveries.


The total amount of time for order processing, shipping and delivery is dependent upon the following:

Order Tracking

Any orders shipped via standard delivery can be given a tracking number upon request once the package has been shipped.

Cancellation of an order

You can cancel an order for a full refund any time before your product has been shipped. If you wish to cancel an order, you can contact us by phone 09 869 3133 or via email

Once the order has been confirmed as not shipped a refund will be issued via Stripe Payment into your account.

If an order has already been shipped from the store, please refer to our Returns Policy for more information on change of mind returns.

Returns Policy

We wish that you are completely satisfied with your online purchase. If that is not the case, please return your item(s) to us and we will be happy to issue a refund or exchange. The following conditions apply:

Where do I return the product?

Shipping costs

Faulty items